Customer Service at Stalco

Customer Service at Stalco

We recently came across an article about women in the logistics industry and were intrigued by the author’s matter-of-fact statement that “couriers are actually customer service companies.” Considering we have been in business for over 20 years, we at Stalco agree that customer service is a huge part of what we do every day.

Though Stalco does not always deal directly with the consumer, a.k.a. our clients’ customers, we as logistics and fulfillment professionals are always aware that what we do affects our clients’ brand reputation. Shipping and delivery are critical components of the consumer’s impression of the brand; but if we, the shippers, don’t get the product delivered correctly and on time, then the customer may develop a new and possibly negative perception of the brand.

When properly managed, businesses and brands that have a full-proof delivery method for shipping to Canada often have a better chance of maintaining their overall customer satisfaction. While new businesses may not fully understand how strongly fulfillment impacts customer service, they can rest assured that a fulfillment company like Stalco will help keep their Canadian customers happy.

Exceptional customer service and satisfaction can be maintained when companies realize that partnering with a Canadian fulfillment company is ideal when shipping to Canada. At Stalco, we always strive to provide the quickest delivery times and lowest shipping rates to satisfy your Canadian customers and keep them coming back for more.